Shipping & Delivery Policy

Effective Date:​ May 13, 2026

Website:​ hot166.com

Contact Email:​ [email protected]

1. Introduction

Welcome to hot166.com (the "Site"). This Shipping & Delivery Policy ("Policy") outlines the terms and conditions regarding the shipment of products purchased through our website. By placing an order with us, you agree to the terms set forth below.

2. Shipping Methods

We are committed to delivering your orders efficiently. We utilize a combination of shipping methods to best serve your needs:

• National Postal Service:​ For standard deliveries, we primarily use the official postal service of your country/region.

• Third-Party Logistics (3PL):​ Depending on the destination, product size, weight, and urgency, we may partner with reputable international and domestic courier companies (e.g., DHL, FedEx, UPS, SF Express) to ensure faster transit times.

• Method Selection:​ The specific carrier for your order will be selected automatically based on the optimal balance of cost, speed, and reliability for your location.

3. Processing Time

• Order Processing:​ Orders are typically processed within 1-3 business days​ (Monday to Friday, excluding holidays) after receiving your confirmation email and payment clearance.

• Weekends & Holidays:​ Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Rates & Delivery Estimates

• Shipping Costs:​ Shipping fees are calculated automatically at checkout based on your delivery address, the weight/dimensions of the items in your cart, and the selected shipping method.

• Estimated Delivery Times:

Note: These are estimated timeframes. Delays may occur due to customs processing, weather conditions, or logistical disruptions.

5. Order Tracking

Once your order has shipped, we will send a confirmation email containing your tracking number and a link to track your package. Please note that it may take up to 48 hours for the tracking information to update in the carrier's system.

6. Customs, Duties, and Taxes (International Orders)

• Import Duties & Taxes:​ For international shipments, any applicable import duties, taxes, and customs clearance fees are the sole responsibility of the recipient.

• Customs Delays:​ We are not responsible for delays caused by customs authorities. Please check your local regulations before placing an order.

7. Address Accuracy & Failed Deliveries

• Accurate Address:​ It is the customer's responsibility to provide a complete and accurate shipping address. We are not liable for packages lost due to incorrect or incomplete addresses provided by the customer.

• Undeliverable Packages:​ If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim from customs/post office, the customer will be responsible for the return shipping costs and any re-shipping fees.

8. Lost or Damaged Packages

• If your package is marked as "Delivered" but you have not received it, please contact your local postal service or courier first. If the issue cannot be resolved, contact us at [email protected]​ within 7 days of the reported delivery date.

• For damaged items, please take photos of the packaging and the damaged goods and email them to us immediately for assistance with filing a claim.

9. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us:

Email:​ [email protected]

Business Hours:​ Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)